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- INSTALL AND CONFIGURATION SERVICES
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Install and Configuration services care packs
HP 1 Year Operating System Restoration, Data Recovery, Software Support Onsite Warranty (2 calls Only)
- Offsite data recovery
- Onsite operating system restoration
- Remote diagnosis and troubleshooting
- Escalation management for complex incidents
In-warranty Care Pack must be purchased within 90 days of hardware purchase
HP 1 Year 24X7 Remote Graphics Software Call-In Technical Support
- Access to electronic support information and services
- Access to technical resources
- Problem analysis and resolution
- Escalation management
Installation Service with Network Configuration for One (1) Personal Printer or Scanner
- Service planning
- Service deployment
- Installation verification tests (IVT)
HP 1 Year 9X5 Remote Graphics Software Call-in Technical Support
- Access to electronic support information and services
- Access to technical resources
- Problem analysis and resolution
- Escalation management
HP 1 year Post Warranty Next Business Day Onsite HW Support w/DMR for RPOS (unit only)
- Remote problem diagnosis and support
- Next business day[1] onsite hardware support
- Replacement parts and materials included
- Formal escalation procedures and management
HP 3 Year Operating System Restoration, Data Recovery, Software Support Onsite Warranty (6 calls Only)
- Offsite data recovery
- Onsite operating system restoration
- Remote diagnosis and troubleshooting
- Escalation management for complex incidents
In-warranty Care Pack must be purchased within 90 days of hardware purchase
Installation Service with Network Configuration for One (1) Departmental Printer or Scanner
- Service planning
- Service deployment
- Installation verification tests (IVT)






